If you’re a site owner, a problem can always show up and it does not necessarily need to be connected with the web hosting service itself. For instance, something may go wrong when you update a script or some critical data can be modified or deleted unintendedly. Irrespective of what the nature of the problem may be, you’ll have to contact the respective client service team and request them to retrieve a backup or to help you fix the problem that you’re encountering. How quickly they will do it will determine the amount of time that your sites will be down. For given websites like community portals or e-shops, a continuous outage duration can too often mean losing users and money. With this in mind, it’s pretty important that you use the services of a company that offers not only a very good tech support service, but also a quick one.

One-Hour Response Guarantee in Cloud Web Hosting

Our cloud web hosting plans offer a 60-minute reply time guarantee, so irrespective of what enquiry or problem you may have, we will always be there to lend a helping hand. The fact is, it seldom takes more than half an hour to get an issue resolved or an enquiry answered, and this is valid for both sales and technical matters. Our client care staff reps are available 24x7, even on public holidays and weekends, which implies that you will obtain prompt assistance whenever you need it. We understand just how expensive time can be, so by the time we reply to your support ticket or email, we will have explored the matter and, in case we haven’t sorted it out, we will provide you with more information about what you need to do on your end – when the case necessitates it. With our support service, you can be sure that there will be somebody to help you out straight away, irrespective of what time it is.