A live chat is one of the several methods of communication provided by some web hosting suppliers as part of their support service. Determined by the supplier, the chat is used for pre-sales, billing and/or technical assistance. This way of contact is faster compared to a support ticket and it'll make it less likely to misspell or misunderstand something as compared to a telephone call with an agent. Furthermore, when the problem that you have needs some time to be examined and taken care of, you are able to do something else in the meantime rather than just waiting, as you would have to do when you call. You can also employ a live chat assistance service without charge provided that you have web accessibility even when your web hosting provider is located in a different country and they do not have a local telephone number that you can call.
Live Chat Support in Cloud Web Hosting
In addition to the phone and ticket support, we offer live chat support as well. You can contact us every single day, including weekends and holidays, and we can give you more info about the cloud web hosting plans that we offer in case you are not a customer yet, or about common and billing questions when you already have an account. Although for entirely technical matters you will have to open a ticket to our technical support, as such issues require additional time to be taken care of, you can still contact us through our live chat for some technical info. For instance, we will help you set up an email address in your e-mail client or troubleshoot multiple problems, saving you considerable time. Even if our phone lines are already off for the day, you'll be able to speak with a live person.