If you have bought a hosting package and you have some questions with regard to a given function/feature, or in case you’ve come across a certain issue and you need help, you should be able to contact the respective client service team. All web hosting companies use a ticketing system irrespective of whether they offer other means of contacting them apart from it or not, as the quickest way to tackle a problem most often is to open a ticket. This mode of communication makes the replies exchanged by both parties easy to follow and enables the customer service staff members to escalate the problem if, for instance, a sysadmin has to interfere. Typically, the ticketing system is part of the billing account and is not directly connected to the hosting space, so you’ll need to have at least 2 separate accounts to get in touch with the customer service team and to actually manage the hosting space. Non-stop switching from one account to the other can sometimes be a burden, not to mention the fact that it takes quite a lot of time for the majority of web hosting providers to answer ticket requests.
Integrated Ticketing System in Cloud Web Hosting
With a cloud web hosting from us, you’ll never need to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can effortlessly access any support ticket while you are browsing your website files or configuring different settings. The ticketing system is being monitored 24x7 by our client service team and the ticket response time is maximum 60 minutes, but it seldom takes more than twenty minutes to obtain help. In stark contrast to certain hosting companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you need and ask for info concerning any technical or billing problem. Additionally, you can read a collection of educational articles, which will help you tackle the most commonly met complications on your own.