1 hour ticket response
We are dedicated to delivering a rapid and appropriate reply to each customer support ticket sent by a customer. Our seasoned customer service team representatives will examine your problem and will think of the best option. We offer a 1–hour response time guarantee for all technical support tickets. In fact, the average response time has proven to be 20 minutes.
A Top–Class Help Desk Service
Each member of our client service staff has many years of experience in the cloud web hosting plans arena and most of them have been with us for at least five years. They are all prepared to reply to all your queries in the most proficient way possible.
An Easy–to–Browse Help Center
To help you find a quick tip on how you can use a given service, we have integrated a truly user–friendly Help section in your Hosting Control Panel. You can browse through a wide collection of web hosting account management articles and website management articles, examine our F.A.Q. library or check our instructional video tutorials.