A 1–Hour Response Guarantee
We provide a sixty–minute response guarantee for every ticket or email that you submit to our client support staff. We will quickly reply to all typical inquiries and forward right away the matter to our server administrators if any additional assistance is required. If you order the Optional Admin Services package, we will carry out any of the included tasks at a time that has been agreed upon upfront.
An Excellent Help Desk Service
Our technical support staff will be online for you 24x7x365 if you need assistance while working with our Hosting Control Panel or with any of the apps that we pre–install for you on the server. And if you require help tackling the ordinary administration tasks on your dedicated server, you can check out the Optional Admin Services package, that includes backup hard disk drive storage space, Operating System updates every week, installation and problem troubleshooting services, server monitoring and rebooting services, etcetera.
A User–Friendly Help Area
We have provided our Hosting Control Panel with an extensive knowledgebase, which includes in–depth explanations of its features and functionalities. In addition, we have prepared exhaustive video tutorials that will further show you how to perform a specific operation or resolve a regularly experienced issue. All the educational articles and the tutorial videos are easily accessible from every section of the Hosting Control Panel through the Help and Videos buttons in the upper right corner.